Refunds and Disputes

Overview
We’re committed to providing a seamless shopping experience, including efficient handling of refunds and disputes. Whether you need to return an item, resolve a payment issue, or dispute a transaction, this guide outlines the steps to address your concerns quickly and effectively.

---

Refunds

When Are Refunds Issued?

Refunds are processed in the following situations:

• Returned items meeting our return policy conditions.
• Canceled orders before shipping or delivery.
• Incorrect or damaged items received.
• Refunds due to overcharges or billing errors.

How to Request a Refund

1. For Online Purchases:

   • Log in to your account and go to the Order History section.
   • Locate the order and select the option to request a refund.
   • Provide the reason for the refund and submit any required documentation, such as photos of damaged items.

2. For In-Store Purchases:

   • Visit the store where you made the purchase.
   • Bring the item, receipt, and any packaging or accessories.
   • Inform the associate about the reason for your refund request.

3. Through Customer Support:

   • Contact our support team via phone, email, or chat. Provide your order details and the reason for the refund request.

---

Refund Processing Times

• Credit/Debit Card: 5–7 business days after approval.
• PayPal or Other Payment Methods: 3–5 business days after approval.
• Gift Cards or Store Credit: Issued instantly upon approval.

Note: Processing times may vary depending on your financial institution.

---

Disputes

What Is a Dispute?

A dispute arises when there is a disagreement about a transaction, such as an unauthorized charge, incorrect amount, or unresolved refund.

How to File a Dispute

1. Identify the Issue:

   • Review your order details, receipt, or billing statement to confirm the discrepancy.

2. Contact Customer Support:

   • Reach out to our team to explain the issue and provide supporting documentation (e.g., screenshots, receipts).
   • Most disputes are resolved directly through customer support without further escalation.

3. Escalate If Necessary:

   • If the issue cannot be resolved immediately, you may be directed to escalate the dispute through your payment provider (e.g., credit card company or PayPal).

4. Chargeback Process (If Applicable):

   • If you file a chargeback with your payment provider, notify us so we can work with the provider to resolve the dispute.

---

Common Refund and Dispute Scenarios

1. I received the wrong item.

• Request a refund or exchange through your account or by contacting support.

2. My item arrived damaged.

• Submit a refund request with photos of the damage as proof.

3. I didn’t receive my order.

• Check the tracking status and delivery details. If the order is missing, contact support to file a claim.

4. There’s an unauthorized charge on my account.

• Report the charge to our team immediately. If necessary, file a dispute with your payment provider.

5. I canceled an order but was still charged.

• Contact support with your cancellation details for a refund review.

---

Tips for Quick Resolution

• Keep Records: Retain receipts, order confirmations, and tracking numbers for reference.
• Act Promptly: Report issues as soon as you identify them to ensure timely resolution.
• Provide Documentation: Include photos, receipts, or order details to support your claim.
• Check Policies: Review our Return and Refund Policy for eligibility details before making a request.