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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
If you miss the pickup window, the order may be canceled, and a refund will be processed. Contact the store for assistance if you need an extension.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
You’ll be notified, and you can choose a replacement item or a refund.
Partial cancellations are allowed for eligible items. Select the specific items you wish to cancel during the cancellation process.
If your order has already been shipped, you’ll need to wait until it arrives and then initiate a return.
Refunds are typically processed within 45-60 business days, depending on your payment method.
Yes, you can contact our customer support team to request a cancellation if you encounter any issues online.
Most orders include tracking, but certain smaller items or local deliveries may not have this option.
Yes, you can view tracking details for all your orders in the “My Orders” section.
Confirm the delivery location and check with neighbors or building management. If you still can’t locate the package, contact Ruth Market customer support.
Tracking updates may be delayed, especially for sea shipments. Check again after 72 hours or contact support for help.
Go to Account Security in your settings and select “Change Password.” Alternatively, use the “Forgot Password?” option on the login page.
No, each account is linked to a unique email address.
For security reasons, only you can reset your password. Customer support can guide you through the reset process.
Ruth Market accepts major credit and debit cards, bank transfers, and select digital wallets. Check the payment options available at checkout for specific methods.
If a payment fails, you’ll be notified immediately and prompted to use an alternative method.
Absolutely. Ruth Market uses advanced encryption and secure payment gateways to protect your data.
Return windows vary by seller. Typically, you will have 3-7 days to return an item, but this may vary. Check the return policy on your order confirmation.
We only accept returns for unused items. Review the return policy for more information.
Return shipping fees vary. If the item is faulty, damaged, or incorrect, We may cover the return shipping. If you are returning an item for other reasons (such as change of mind), you may be responsible for return shipping costs.
Contact customer support to see if an exchange is possible. If not, you may need to initiate a return and then purchase the desired item separately.
We require that you report damaged items within 24 hours after delivery.
Sometimes We offer partial refunds or issue refunds without requiring the return of the damaged item. Always ask if this option is available when reporting the damage.
If the item was damaged during shipping or due to a defect, return shipping is typically free. However, if the damage occurred after delivery (e.g., from misuse), you will be responsible for return shipping costs.
If the damage occurred during shipping, We may work with the carrier to resolve the issue. You may be asked to file a claim with the carrier, especially if shipping insurance was purchased.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
You’ll receive an email notification once your refund request is processed.
Contact our support team to review and correct the refund amount.
For account-linked purchases, receipts can often be retrieved online. Otherwise, contact support for assistance.
Shipping fees are typically non-refundable unless the issue resulted from an error on our part.
They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!
Contact the seller or customer support to check if it’s possible to switch to local pickup.
Notify the seller as soon as possible to reschedule. Failure to pick up within the agreed timeframe may result in order cancellation.
Yes, but the individual must bring a valid ID and a copy of the order confirmation.
Discuss the issue with the seller on the spot. If unresolved, contact customer support for further assistance.
- You may be able to select different shipping methods for items in the same order. However, this varies by our platform policies.
Sea shipping typically takes between 45-60 days for international destinations, while air shipping takes 7-14 days.
Yes, air shipping can include customs clearance fees, fuel surcharges, and other additional costs. These can significantly impact the overall shipping cost.
Shipping costs are impacted by factors like item size, weight, destination, delivery method, and whether the item requires special packaging or insurance.
Yes, but it requires special handling, packaging, and documentation. Both air and sea shipping carriers have strict regulations regarding hazardous materials.
With sea shipping, delays can be common due to weather, port congestion, or other logistical factors. Air shipping generally offers better tracking and visibility with fewer delays.
Depending on the destination, sea shipments are less frequently updated and less detailed compared to air shipments.
It’s common for there to be delays in tracking updates, especially for international shipments or during busy seasons. Try checking the tracking again after a few hours or days. If you’re still not seeing updates, contact the carrier.
First, check with neighbors or anyone else who might have received the package on your behalf. If you still can’t locate it, contact the carrier and the seller for assistance.
While the estimated delivery date is usually accurate, it can change due to factors like weather, customs delays, or logistical issues. Track your package for the latest updates.
Depending on the carrier, you may be able to reroute the package to a different address. Contact us immediately to see if this is an option for your shipment.
Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.
Payment Options:
Cash.
Checks.
Debit cards.
Credit cards.
Mobile payments.
Electronic bank transfers.
Most fees are non-refundable, but shipping fees may be refunded if the cancellation occurs before shipment.
Reports are updated in real time or within 72 hours.
Yes, contact customer support with the details of the fee you believe is incorrect.
Taxes may apply to fees depending on local regulations. Check your invoice for detailed tax information.
Yes, if your gift card balance exceeds the total of your current purchase, the remaining balance can be used for future transactions.
For digital cards, contact customer support with proof of purchase to request a replacement. Physical cards cannot be replaced unless registered to your account.
Gift cards cannot be redeemed for cash (except where required by law) or used to purchase additional gift cards.
Gift cards are non-refundable. However, the recipient can use the value toward any eligible product or service.
Most of our gift cards do not expire or incur additional fees. Check the specific terms for your card.
Non-eligible items can still be recycled through our Sustainability Program at no cost.
Yes, trade-in credits are applied as store credit or as an instant discount on your next purchase.
If the item’s condition differs from your initial description, we will provide a revised offer. You may accept the new offer or have the item returned to you.
We do not accept heavily damaged items, counterfeit products, or items missing critical components.
Log into your account to monitor the status of your trade-in. Notifications will also be sent via email at each stage.
While walk-ins are welcome, scheduling an appointment ensures a specialist is available to assist you at your preferred time.
Most consultations last between 30 minutes to an hour, depending on your needs.
Yes, feel free to bring a friend, family member, or partner to help with decision-making.
No, there’s no obligation to buy. Our goal is to help you make informed decisions.
Your specialist will provide you with their contact details or arrange for a follow-up appointment if needed.
If you paid with a credit or debit card, we may be able to retrieve your receipt using your payment details. Contact customer support for assistance.
Yes, check your order confirmation email or contact our support team with your order number and email address.
Receipts are typically stored for a minimum of 12 months. For extended storage periods, check your account settings or contact support.
For privacy reasons, only the purchaser can request a receipt copy. If you’re the gift recipient, please contact the purchaser.
No, there’s no charge for retrieving receipt copies.