Help with password

Overview
Your password is essential for keeping your Ruth Market account secure. Whether you’ve forgotten your password or want to enhance your account security by updating it, this guide provides step-by-step instructions to resolve common password issues.

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How to Reset a Forgotten Password

1. Go to the Login Page

   • Visit the Ruth Market website or app and click “Forgot Password?” below the login fields.

2. Enter Your Email Address

   • Provide the email address associated with your Ruth Market account and click “Submit.”

3. Check Your Email

   • Look for a password reset email in your inbox (check your spam or junk folder if you don’t see it).

4. Follow the Link

   • Click the password reset link in the email. This will direct you to a secure page to set a new password.

5. Create a New Password

   • Enter a strong password (at least 8 characters with a mix of letters, numbers, and special symbols) and confirm it.

6. Log In

   • Use your new password to access your account.

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How to Change Your Password

1. Log In to Your Account

   • Access your Ruth Market account on the website or app.

2. Go to Account Settings

   • Navigate to the “Account Security” section.

3. Select “Change Password”

   • Enter your current password and your desired new password.

4. Save Your Changes

   • Click “Save” to apply the update. Your new password will take effect immediately.

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Tips for Creating a Strong Password

• Use a Unique Combination: Avoid using common phrases or easily guessed passwords like “123456” or “password.”
• Mix Characters: Include uppercase and lowercase letters, numbers, and symbols.
• Avoid Personal Information: Don’t use easily accessible details like your name or birthdate.
• Change Regularly: Update your password every 3-6 months for added security.

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Common Password Issues and Solutions

1. I didn’t receive the password reset email.

• Ensure the email address you entered is correct.
• Check your spam or junk mail folders.
• If the issue persists, contact Ruth Market support for assistance.

2. My password reset link has expired.

• Password reset links are time-sensitive. If it has expired, request a new link by repeating the reset process.

3. I can’t remember my current password.

• If you’re logged out and can’t recall your password, follow the steps to reset it.

4. My new password isn’t working.

• Double-check that you entered the correct password. Ensure Caps Lock is off, and try again.