Cancel an order

Overview
At Ruth Market, we understand that plans can change. If you need to cancel an order, our straightforward cancellation process ensures that you can do so with minimal hassle. This guide outlines when and how you can cancel your order, along with other key details.

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When Can You Cancel an Order?

You can cancel your order if:

1. The order hasn’t been processed for shipping.
   • Orders that are still in the “Processing” stage are eligible for cancellation.
2. The cancellation window is still open.
   • This window varies depending on the type of item and shipping method selected.

If the order has already been shipped, you will need to initiate a return instead.

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How to Cancel Your Order

1. Log In to Your Account

• Go to the Ruth Market website or app and log in using your credentials.

2. Access Your Orders

• Navigate to the “My Orders” section in your account dashboard.

3. Select the Order

• Find the order you wish to cancel and click on it to view details.

4. Click “Cancel Order”

• If the cancellation option is available, click “Cancel Order” and follow the prompts to confirm.

5. Receive Confirmation

• Once the cancellation is processed, you’ll receive a confirmation email or notification.

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For Guest Users

If you placed an order without an account:

1. Go to the Order Tracking Page
   • Use the tracking link provided in your confirmation email.
2. Request Cancellation
   • Follow the instructions on the tracking page to cancel your order.