Track a package

Overview
Stay informed about your order’s journey with Ruth Market’s tracking tools. Our easy-to-use tracking system lets you monitor your package in real time, so you know when to expect delivery. Whether your order is shipped via air or sea, we’ve got you covered every step of the way.

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How to Track Your Package

1. Log In to Your Account

• Visit the Ruth Market website or app and sign in with your credentials.

2. Go to “My Orders”

• Navigate to the “My Orders” section from your account dashboard.

3. Select the Order

• Click on the specific order you want to track to view its details.

4. View Tracking Information

• Locate the tracking number or tracking link in the order details. Click the link to access real-time updates from the carrier.

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Tracking as a Guest

If you placed an order without logging into an account:

1. Check Your Confirmation Email
   • Locate the order confirmation email you received after purchase.
2. Follow the Tracking Link
   • Click the tracking link provided in the email to view your shipment status.

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Common Tracking Statuses and Their Meaning

• Order Received: We’ve received your order and are preparing it for shipment.
• In Transit: Your package is on its way to your destination.
• Out for Delivery: The package is with the delivery carrier and will arrive soon.
• Delivered: Your package has been successfully delivered to the specified address.
• Exception: There is an issue with the shipment, such as a delay or incorrect address. Contact customer support for assistance.

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Tracking International Orders

For orders shipped via air freight or sea freight, tracking updates may take longer to appear due to extended transit times. You can:

1. Check the Carrier Website
   • Use the tracking number provided to access updates directly on the carrier’s website.
2. Contact Customer Support
   • Reach out to our team for detailed information about international shipments.